Refund policy

At [Zapira], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect.
  • The product is unused, unworn, and in its original condition.
  • The item is returned with its original packaging, tags, and accessories.
  • The return request is made within [05 DAYS] of receiving your order.

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You must initiate a return request within [05 DAYS] from the date your order is delivered.

To request a return, please contact us at:

Email: [EM]

Include your:

  • Order Number
  • Name
  • Reason for Return
  • Photos (if the item is damaged or defective)

3. Refund Process

Once we receive and inspect your returned item:

  • You will be notified about the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method.
  • Refunds are generally completed within [3–7 business] after approval.

Please note that your bank or payment provider may take additional time to reflect the refund.

4. Exchanges

We offer exchanges for products that are:

  • Damaged
  • Defective
  • Incorrectly delivered

If you would like to exchange a product, please contact us at [EMAIL ADDRESS] within [05 DAYS] of delivery.

Exchanges are subject to product availability.

5. Damaged or Defective Products

If your order arrives damaged, defective, or you receive the wrong item:

  • Contact us within [05 DAYS] of delivery.
  • Share clear photos or videos of the product and packaging.
  • We will review your request and arrange a replacement or refund, as applicable.

6. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care and hygiene products
  • Beauty products that have been opened or used
  • Gift cards
  • Digital products or downloadable content
  • Customized or personalized items
  • Products marked as "Final Sale" or "Non-Returnable"

7. Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective product), [Zapira] will bear the return shipping cost.
  • If the return is for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

8. Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.